Who to Call when a loved one passes

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Who to call when a loved one passes

Who to call when a loved one passes. A Guide for Navigating Difficult Times


Losing a loved one is an unfortunate, yet inevitable part of our life cycle. It can be overwhelming and emotionally challenging time.  Amidst the grief and sorrow, there are several practical tasks that need to be addressed.  One of the initial steps in this process, is knowing who to call when a loved one passes. We will guide you through the essential contacts you need to make during these difficult times.

Notify the Doctor or Medical Professional:

If the death occurs at home or in a healthcare facility. It is crucial to notify the attending doctor or medical professional immediately.  They will need to certify the cause of death and issue the paperwork.  The doctor may also provide guidance on the next steps to be taken.

Contact your Funeral Home:

Once the necessary medical procedures have been completed, contacting your local funeral home should be your next priority. Our funeral directors are experienced funeral professionals who will assist you to organise the funeral or memorial service.  They will guide you through the required paperwork, transportation and all other funeral arrangements.

Knowing who to call when a loved one passes 

We offer 24 hours, 7 day a week services, so don’t hesitate to reach out to us at any time.

Inform Family and Friends:

After notifying the doctor and contacting our funeral home. It is important to inform close family members and friends about the passing of your loved one. Reach out to immediate family members first and request their assistance in contacting others.  In times of grief, it is crucial to have a support system available. Your loved ones can provide the emotional support you need during this difficult period.

Notify the Employer and School:

If the deceased person was employed or attending school. It is vital to inform their employer or educational institution about the situation.  This ensures that necessary arrangements can be made.  Such as leave of absence or additional support for co-workers or classmates. It also helps in addressing any financial matters or benefits that may be applicable.

Reach Out to the solicitor or Estate Executor:

If the deceased had a solicitor or appointed executor for their estate. It is advisable to contact them promptly.  They can provide guidance on legal matters, including the probate process, wills and handling the deceased’s assets and liabilities.  Seeking legal advice early can help simplify the administrative tasks involved in settling the estate.

Contact Insurance Providers:

If your loved one had any insurance policies, such as life insurance, health insurance or property insurance.  It is crucial to contact the respective insurance providers.  They can guide you through the claims process and help determine if any benefits are payable.

Notify Financial Institutions:

Reach out to the deceased personal banks, credit card companies and other financial institutions to inform them of the passing.  They can provide guidance on closing accounts, transferring funds and resolving any outstanding financial matters.  It is essential to protect the deceased’s financial assets and prevent any unauthorised use.

Losing a loved one is undoubtedly a very emotional and challenging time.

However, by understanding who to call when a loved one passes, you can navigate through the necessary administrative tasks with more ease.  Lean on your support system during this period and seek professional help if needed. Allow yourself the space and time to grieve.  Don’t hesitate to ask for assistance from those that can assist to guide you through this difficult journey.

Contact our Melbourne Funeral Directors here


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